- FAQ
- When you get back
- Delay
- Where can I request a delay declaration from TUI fly?
Where can I request a delay declaration from TUI fly?
You don’t need a separate delay certificate! The SMS you received from us with your flight details and delay is usually sufficient for your insurer.
Is your insurer still asking for an official document? Then you can use:
• A screenshot of our SMS
• A copy of your boarding pass
• Proof of your arrival time
Most insurers accept this as valid proof for your claim.
All information about your delay can be found in the SMS we sent you.